When refunds are issued
- Approved returns, after the piece passes our quality check.
- Orders cancelled before dispatch.
- Payments captured for orders that couldn't be fulfilled or delivered.
Refund method & timeline
| Stage | Time |
|---|---|
| Quality check after pickup | 1–2 business days |
| Refund initiated to your original payment method | within 24 hours of QC |
| Amount reflects in your account | 5–7 business days (bank dependent) |
Refunds always go back to the original payment method (UPI, card, or net banking via Razorpay). We never ask for your card or bank details — beware of anyone who does.
Failed or double payments
If money was deducted but your order didn't go through, Razorpay auto-reverses it — usually within 5–7 business days. If it takes longer, message us on WhatsApp with your payment reference and we'll chase it for you.
Shipping fees
If the return is due to our error (damaged, defective, or wrong item), everything is refunded including shipping. For preference-based returns, the ₹99 shipping fee (where charged) is non-refundable.
Still have questions?
Reach us anytime on WhatsApp or email kanakritijewels.official@gmail.com