Grievance Redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020, Kanakriti Jewels has a designated grievance officer to resolve any concern you may have about your order, our products, or this website.

Grievance Officer

Our commitment

• Every complaint is acknowledged within 48 hours of receipt.
• We aim to resolve every grievance within 1 month — most are settled in a few days.
• You will receive a reference number with the acknowledgment so you can follow up easily.

How to raise a grievance

1. Message us on WhatsApp or email kanakritijewels.official@gmail.com with your order number and the issue.
2. For order issues (damage, delay, returns), you can also use Returns & Exchange — it routes to the same team.

About the seller

All products on this website are sold by Kanakriti Jewels, Gurugram, Haryana, India. Country of origin of all products: India.